Hi Platform - Agent 12.6

Hi Platform - Agent

Hi Platform - Agent puts your customer conversations in your pocket. Respond to chats and tickets, collaborate with your team, and stay on top of SLAs from anywhere. Built for speed and reliability, the app brings the core features of Hi Platform’s omnichannel service desk to mobile so agents can stay productive on the go.

Key features:

• Unified inbox: Manage conversations from WhatsApp, Web Chat, Instagram, Facebook, email, and more in one place.
• Real-time messaging: Reply with text, images, files, and voice notes.
• Smart routing and queues: View assigned conversations, pick from queues, and receive new chats based on your availability.
• Availability control: Set your status (online, busy, away) and pause or resume queues.
• Quick replies and knowledge: Use canned responses and suggested answers to respond faster and more consistently.
• Customer context: See profiles, conversation history, and custom fields to personalize service.
• Collaboration: Add internal notes, mention teammates, and transfer conversations to the right agent or team.
• Notifications: Get push alerts for new assignments, mentions, and SLA risks so nothing falls through the cracks.
• SLAs and tags: Track due times, apply tags, and monitor your performance.
• Secure access: Sign in with your Hi Platform account; supports SSO and role-based permissions.

Requirements:

• An active Hi Platform account with agent permissions. Features available may vary by plan and admin configuration.

Hi Platform - Agent is developed by Hi Platform. The most popular versions of this product among our users are: 12.0, 12.1, 12.2, 12.3 and 12.6. The name of the program executable file is DT.Client.UI.Platform.exe.